> ## Documentation Index
> Fetch the complete documentation index at: https://docs.theharvest.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> The things churches run into most, and what is actually going on.

Most of what goes wrong in Harvest has the same root: **Harvest only knows what somebody has recorded.** If a number looks wrong, start here.

## "My dashboard says \$0 and I know people gave"

**Almost certainly the gifts have not been recorded.**

Harvest never sees your congregation's payments — they go straight to your PayPal, Revolut or Wise. Nothing appears in Harvest until somebody enters it.

<Steps>
  <Step title="Open your payment account">
    See what actually arrived.
  </Step>

  <Step title="Record each gift">
    CRM → open the contact → **Add Activity** → **Donation**. [Full instructions](/giving/recording-a-gift).
  </Step>

  <Step title="Check the dashboard again">
    It moves immediately.
  </Step>
</Steps>

<Tip>
  Doing this weekly takes a few minutes. Doing it in January takes a day, and you will have forgotten who half the payments were from.
</Tip>

## "A member says their giving history is empty"

**The gift was almost certainly recorded against a contact with no email, or a different email.**

Harvest matches a gift to a member **by email address**. The gift still counts for your church — your dashboard and your books are right — but the member cannot see it and it will not reach their year-end statement.

**To fix it:** open that contact, add the email address they actually sign in with, and the history fills in.

<Warning>
  Worth a check every December, before you tell your congregation their statements are ready.
</Warning>

## "Someone signed up but I cannot find them"

**They probably signed up at the wrong address.**

Members must create their account at **your** church's address — `yourchurch.theharvest.app`. Someone who signs up on the main Harvest site, or on a different church's address, is not connected to you.

Ask them to sign up again at your address.

## "My campaign progress bar will not move"

Same cause as the dashboard. A [campaign](/giving/fundraising-and-statements) counts **recorded** gifts, and during a big push giving is heaviest exactly when admin time is shortest.

**Record daily during a campaign.** The bar is the reason the campaign exists.

## "Somebody paid for an event but it still says unpaid"

That is expected until you confirm it.

The attendee pays you directly and presses **I've paid**. That lands in your [inbox](/ministry/events), top right. You check your own account for the reference code, then press **Confirm**.

<Note>
  **Let them in anyway.** Check-in never blocks on payment, and a guest who paid on Friday should not be turned away on Sunday because nobody opened the inbox. See [Check-in](/ministry/check-in).
</Note>

## "A list is showing fewer people than I have"

If a list is longer than Harvest loads at once, it says so on screen — *"Showing N — this list is incomplete"*.

Use search and filters to narrow down, or export for the full set. The counts above the list are always exact even when the list itself is capped.

## "I cannot find a feature I know exists"

Two likely reasons:

<CardGroup cols={2}>
  <Card title="Your plan does not include it" icon="lock">
    Harvest **hides** what your plan does not include rather than showing it locked. Check [Plans and limits](/getting-started/plans-and-billing).
  </Card>

  <Card title="Your permissions do not include it" icon="user-shield">
    A group with no permitted tabs is omitted entirely for that admin. Check [Roles and permissions](/your-church/roles-and-permissions).
  </Card>
</CardGroup>

## "I hit a plan limit"

Harvest tells you at the moment you hit it. Some limits can be raised without changing plan — contact packs, admin seats and campuses are all [add-ons](/getting-started/plans-and-billing#add-ons).

If you went over a limit by downgrading, **you keep what you have**. You just cannot add more until you are under the cap.

## "A volunteer did not get their rota invitation"

Invitations go by email. Check:

* The email address on their contact record
* Their spam folder — the sender shows as your church's name via Harvest
* That the rota was actually sent, not just filled in

The accept link needs no account and no sign-in, so they can answer from any device.

## Still stuck?

[Get in touch](/help/getting-help) — and read that page first, because what you include decides how fast this gets solved.


## Related topics

- [Getting help](/help/getting-help.md)